Terms of Service

1. Agreement to terms

By accessing or using the Velden Electrical website (velden.co.nz) and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

Velden Electrical is operated by Velden Electrical Limited (NZBN pending), part of the Odyssey Ecosystem. References to "we", "us", or "our" refer to Velden Electrical Limited. References to "you" or "your" refer to the user of our services.

2. Services

Velden Electrical provides residential and commercial electrical services across Auckland, New Zealand. Our services include maintenance, installation, inspection and compliance, smoke alarms, switchboard upgrades, lighting, EV charger installation, commercial electrical work, and emergency callouts.

All electrical work is performed by licensed electricians registered with the Electrical Workers Registration Board of New Zealand. All work complies with AS/NZS 3000 (Wiring Rules) and relevant New Zealand electrical safety regulations.

3. Booking and scheduling

Bookings submitted through our website are requests for service, not confirmed appointments. All bookings are subject to availability and zone coverage. We will confirm your booking within 48 hours for Priority scheduling or notify you of your confirmed date for Smart Saver scheduling.

Estimated costs provided during booking are indicative only. Final pricing depends on the actual scope of work, time taken, and materials required. We will communicate any material changes to the estimate before proceeding.

4. Pricing and payment

Our pricing is based on the scheduling mode selected:

• Smart Saver: $102/hr labour, no call-out fee, 3-7 day scheduling window
• Priority: $120/hr labour, $40 call-out fee, client-selected date
• Emergency: $150/hr labour, $100 call-out fee, 24/7 availability

Materials are charged at cost plus a 15% markup. All prices are in New Zealand Dollars and exclude GST (15%) unless stated otherwise. GST is added to all invoices.

Payment is due within 14 days of invoice date unless otherwise agreed in writing. We accept bank transfer, credit card, and other payment methods as communicated on your invoice.

5. Membership programme

The Founding Clients Initiative membership programme is subject to separate Membership Terms. By applying for membership, you agree to both these Terms of Service and the Membership Terms.

6. Cancellation

You may cancel a confirmed booking with at least 24 hours notice at no charge. Cancellations with less than 24 hours notice may incur a cancellation fee of up to 50% of the estimated job cost.

For emergency callouts, cancellation after technician dispatch will incur the full call-out fee.

7. Warranty and workmanship

All Velden Electrical work is covered by a 12-month workmanship guarantee from the date of completion. This covers defects in workmanship but does not cover normal wear and tear, damage caused by others, or pre-existing conditions.

Materials warranties are subject to the manufacturer's warranty terms and are separate from our workmanship guarantee. We will assist in processing manufacturer warranty claims where applicable.

8. Liability

To the maximum extent permitted by New Zealand law, Velden Electrical's total liability for any claim arising from our services is limited to the amount paid for the specific job in question. This limitation does not apply to personal injury claims or claims arising from gross negligence.

Nothing in these terms excludes or limits any rights you have under the Consumer Guarantees Act 1993 or any other rights that cannot be excluded or limited by law.

9. Referral and credit programme

Credits earned through our referral programme are applied as account credits and can be used toward future jobs or membership renewal. Credits have no cash value and cannot be exchanged for money. Credits for active members do not expire. Credits for non-members may expire after 24 months of account inactivity.

10. Website use

You agree to provide accurate information when using our booking forms, contact forms, and membership applications. You must not use automated tools to interact with our website in a manner that could disrupt service.

11. Intellectual property

All content on the Velden Electrical website, including text, graphics, logos, and software, is the property of Velden Electrical Limited or its licensors. You may not reproduce, distribute, or create derivative works from our content without written permission.

12. Changes to terms

We may update these terms from time to time. Material changes will be communicated via email to registered clients. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

13. Governing law

These terms are governed by the laws of New Zealand. Any disputes will be resolved in the courts of Auckland, New Zealand.

14. Contact

For questions about these terms, contact us at:

Email: info@velden.co.nz
Address: Auckland, New Zealand